A good starting point to thinking about the student’s expectations of a digital university is this JISC publication
‘Enhancing the student digital experience: a strategic approach’- Supporting institutions to develop digital environments which meet students’ expectations and help them to prepare for higher study and employment:
There are some interesting examples below:
A seamless digital learning environment– Plymouth University http://digitalstudent.jiscinvolve.org/wp/files/2015/01/DS14-A-seamless-digital-learning-environment-at-Plymouth-University.pdf & http://technologyenhancedlearning.net/support-resources/
Championing the student IT experience – University of Bristol http://digitalstudent.jiscinvolve.org/wp/files/2015/01/DS31-Championing-the-student-IT-experience-at-Bristol.pdf
- ‘role of Student IT Experience Manager- advocate for student users of IT services and facilities’
- ‘IT developments are driven by student feedback, coordinated by a single student experience champion’.
A relatively new concept for me is Learning Analytics and the power of the technology to support my academic tutoring work. A brief explanation of Learning Analytics and where you can find out more are available here.