“Staff-student email (mis)communication: international and home students” (Area 3)

Jenny Lewin-Jones (Language Centre)

Email can be an effective means of communication between HE staff and students, yet can also be a cause of irritation for staff and dissatisfaction among students. This paper explores the attitudes of staff and students to the use of emails and the way they are written. It reports the key findings of an ongoing research project, which began with a survey of 200 staff and 800 students at the University of Worcester. Mismatched expectations, uncertainty about email style and etiquette, and implications for employability are explored. Some potential points of guidance for both staff and students are indicated, and some models of good practice are considered, referring to the needs of both international and home students.


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